At Wolfvex we believe in providing our customers with fair shipping prices. Therefore, we utilize current published carrier rates to determine shipping costs for all packages. To get a shipping estimate before you make a purchase, add your item(s) to the cart and near the bottom you will enter your zip code to get the shipping prices by carrier. All orders are shipping with delivery confirmation or tracking and are fully insured for loss if damaged in transit or stolen.
Please note, we only ship orders in the domestic United States. We cannot ship overseas and also we do not ship to freight forwarders.
Orders are processed in the order received. We pack and ship Monday through Friday during business hours (EST). Below are the lead times you can expect by shipping method:UPS/USPS: Shipped in 1 business day Monday through Friday excluding major holidays. We do not ship on the weekends.
Refused / Undelivered Packages:
If a packaged is refused or sent back to us you are responsible for the outbound and return shipping costs plus any carrier fees they may charge for the return. We will also charge a restock fee of $25.00. If we are required to send back out the shipment you will be charged again for shipping. If the issue is our fault (address error, etc.) we will pay all costs to make the order right and get it to you in a timely fashion.
From time to time packages are left by carriers and they do go missing or get stolen. Depending on the carrier we will need to make a claim with your assistance. Once the claim is processed and approved by the carrier we will dispatch a replacement order at no additional cost.
Orders may require an adult signature at our discretion. Typically orders over $450+ will require a signature. All high value items require signatures.
At our own discretion, based on fraud detection solutions, we may choose to cancel/refund your order if we cannot verify your ship to address or believe the order to be fraud. We typically will call and/or exhaust all verification methods before this happens. To help prevent this, please try and ship to the same bill to/ship to address or add a note to the comments (when you place the order) explaining the ship to address situation.
If you are unhappy with your purchase or bought the wrong item you may return it to us in its original, NEW and unused condition within 20 days of purchase. This includes the manufacturer packaging/boxing/plastic shell — all must be in NEW condition and must be in resealable condition. We will issue you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as a refund onto the credit card that was used to pay for the original purchase. If item/packaging is not in NEW, unused condition your return will be denied and will be returned to you at your additional shipping cost.
Customers must obtain a Return Merchandise Authorization number (RMA) before attempting to return any merchandise. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first before requesting a defective RMA. We will accept a return within 20 days of order receipt. We do not cover return shipping unless there is a shipping or packing error on our part.
We do not take returns on mounted scopes. If we find scope ring markings on the returned scope it will be refused and it will be returned to you at your additional cost. No exceptions. This includes DEFECTIVE scopes that were mounted. Once mounted, the DEFECTIVE scope has to be replaced by the manufacturer.
To request a RMA, please go to our Contact form and fill out the request selecting the “Return / RMA Request” department. Please include the item(s) you wish to return and the reason why.
If you have a customer account you may also generate your own request in your My Account area. To obtain an RMA number, login to your customer account and go to My Account. Locate the Order number that contains the item(s) to return. Click “View Details” to open the Order. Click “Add RMA” and select the relevant options for the return. A new RMA will be opened and assigned a RMA number. A customer service representative will review the RMA and send additional instructions for the return.
If you received a damaged shipment, please contact us immediately. We may ask for pictures and more information as we start the claims process with the carrier. Once the carrier approves the claim we will dispatch a replacement order at no additional cost.
If you received an out of the box defective item, please contact the manufacturer directly. If you run into an issue with the manufacturer please contact us and we will try to work out a solution. If you are missing parts you will also need to contact the manufacturer as we only stock complete products.