Shipping Policy

At Wolfvex we believe in providing our customers with fair shipping prices. Therefore, we utilize current published carrier rates to determine shipping costs for all packages. To get a shipping estimate before you make a purchase, add your item(s) to the cart and near the bottom you will enter your zip code to get the shipping prices by carrier.  All orders are shipping with delivery confirmation or tracking and are fully insured for loss if damaged in transit or stolen.

Please note, we only ship orders in the domestic United States.  We cannot ship overseas and also we do not ship to freight forwarders.

Shipping Timeframe:

Orders are processed in the order received.  We pack and ship Monday through Friday during business hours (EST).  Below are the lead times you can expect by shipping method:

UPS/USPS/FEDEX:  Shipped in 1 business day Monday through Friday excluding major holidays.

We do not ship on the weekends.

Refused / Undelivered Packages:

If a packaged is refused or sent back to us you are responsible for the outbound and return shipping costs plus any carrier fees they may charge for the return.  We will also charge a restock fee of $25.00.  If we are required to send back out the shipment you will be charged again for shipping.  If the issue is our fault (address error, etc.) we will pay all costs to make the order right and get it to you in a timely fashion.

Package Theft:

From time to time packages are left by carriers and they do go missing or get stolen.  Depending on the carrier we will need to make a claim with your assistance.  Once the claim is processed and approved by the carrier we will dispatch a replacement order at no additional cost.

Orders may require an adult signature at our discretion. Typically orders over $450+ will require a signature. All high value items require signatures.

Fraud Issues:

At our own discretion, based on fraud detection solutions, we may choose to cancel/refund your order if we cannot verify your ship to address or believe the order to be fraud.  We typically will call and/or exhaust all verification methods before this happens.  To help prevent this, please try and ship to the same bill to/ship to address or add a note to the comments (when you place the order) explaining the ship to address situation.